After completing the course, you will…
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What Customer Experience Management is and the main challenges
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All you need to know about CX Programs (what they are, how and when to start a CX Program)
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How to generate qualitative and quantitative insights
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Using customer feedback tools
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How to optimise your surveys
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Key insights about the Net Promoter Score
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Tips to improve customer retention
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A simple framework for transforming insights into action
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How to generate company-wide engagement
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Plenty of examples from industry’s best-practices and mistakes
Who this course is for:
- Those interested in Customer Experience, Customer Service, Customer Feedback
- the course is NOT intended to CX Experts, Consultants, or Specialists, who will find the content too basic and “beginner oriented”
Can I download CX – Customer Experience Management in 2020 and 2021 course?
You can download videos for offline viewing in the Android/iOS app. When course instructors enable the downloading feature for lectures of the course, then it can be downloaded for offline viewing on a desktop.Can I get a certificate after completing the course?
Yes, upon successful completion of the course, learners will get the course e-Certification from the course provider. The CX – Customer Experience Management in 2020 and 2021 course certification is a proof that you completed and passed the course. You can download it, attach it to your resume, share it through social media.Are there any other coupons available for this course?
You can check out for more Udemy coupons @ www.coursecouponclub.com
Note: 100% OFF Udemy coupon codes are valid for maximum 3 days only. Look for "ENROLL NOW" button at the end of the post.
Disclosure: This post may contain affiliate links and we may get small commission if you make a purchase. Read more about Affiliate disclosure here.
Disclosure: This post may contain affiliate links and we may get small commission if you make a purchase. Read more about Affiliate disclosure here.