Hardware Asset Management in ServiceNow

• Understand how to manage hardware assets in ServiceNow
• Understand how to create, import, and update assets
• Learn how to manage the lifecycle of an asset in ServiceNow
• Understand the link between Assets and CIs
• Learn how to fulfill Asset Requests
• Receiving Assets
• Learn how to manage purchase orders
• Maximize the ROI of your IT Assets
• Create assets and consumables
• Disposing assets
• Simplify asset requests 

In this course you will learn about:

• Hardware Assets
• Hardware Models
• Relationship Between an Asset and a Configuration Item (CI)
• Difference Between the Asset Repository and the Configuration Management Database (CMDB)
• Consumables
• Consumable Models
• Contracts
• Workflow of an Asset
• Purchase Orders
• Receiving Assets
• Requesting Assets
• Stockrooms
• Hardware Asset Tracking
• Transfer Orders
• Vendor Management
• Vendor Catalog Items
• Asset Classes
• Asset States and Substates
• Parent and Child Relationships
• Product Catalog
• Service Catalog
• Stock Rules
• Asset Reports
• Adding New Fields to the Asset Form (alm_hardware)
• Creating your own IT Asset Management dashboard
• Customizing the Hardware Asset Form
• Return Merchandise Authorization (RMA)
• IT Governance
• The Different Stages of an Asset’s Lifecycle
  • Planning
  • Acquisition
  • Deployment
  • Management
  • Retirement & Disposition
• Importing Asset Records
• Managing your IT Asset Inventory