During the course, you will learn:
- How to proactively develop relationships that give the best to and get the best from the customers that you want.
- How to avoid 12 common CRM mistakes that businesses make.
- The 7 key ingredients of MCR and how yours measure up.
- How to develop a proactive approach to focus your time, resources and efforts on the ‘right’ customers.
- Practical tools and techniques to help you carry out customer attitude surveys, get to know your customers, and identify issues and opportunities.
- Ways to ensure that you are ‘giving the best to’ your customers and an opportunity to see how you are measuring up in your approach.
- Proven processes to ‘get personal’ and establish real ‘conversations’ with your customers to help engage and educate them.
- How to engage and educate your customers, identify their plans, problems and priorities to create more sales.
- Techniques to help you proactively increase the frequency and/or value of customer spending.
- A proactive approach to creating more testimonials, referrals and recommendations from your happy customers.
- How to develop Your Own MCR Plan.
By the end of this course you’ll know how to:
- Review and evaluate your approach to Customer Relationship Management and take the appropriate actions to make improvements to CRM in your business.
- Get closer to and build stronger and more profitable relationships with your customers.
- Improve your levels of repeat business, referrals and your profits.
- Create more referrals, recommendations and testimonials.
- Prioritise your time, resources and effort on the right customers.
- Develop a clear plan of action to make this all happen.
Who this course is for:
- Sales, marketing and customer relationship professionals.
Can I download CRM: Customer Relationship Management course?
You can download videos for offline viewing in the Android/iOS app. When course instructors enable the downloading feature for lectures of the course, then it can be downloaded for offline viewing on a desktop.Can I get a certificate after completing the course?
Yes, upon successful completion of the course, learners will get the course e-Certification from the course provider. The CRM: Customer Relationship Management course certification is a proof that you completed and passed the course. You can download it, attach it to your resume, share it through social media.Are there any other coupons available for this course?
You can check out for more Udemy coupons @ www.coursecouponclub.com
Note: 100% OFF Udemy coupon codes are valid for maximum 3 days only. Look for "ENROLL NOW" button at the end of the post.
Disclosure: This post may contain affiliate links and we may get small commission if you make a purchase. Read more about Affiliate disclosure here.
Disclosure: This post may contain affiliate links and we may get small commission if you make a purchase. Read more about Affiliate disclosure here.
