Customer Experience Design

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Customer Experience Design

Course Overview:

  • Develop a customer experience strategy that puts you above the industry standard
  • Take a customer-centric approach for competitive positioning to grow your business
  • Boost customer engagement by analysing consumer behaviour
  • Learn from the experts at the Swiss Education Group

 

What skills will you learn?

  • Customer experience
  • Customer journey
  • Customer strategy
  • Value creation
  • Consumer behaviour

 

What you will achieve

By the end of the microcredential, you’ll be able to…

  • Explore innovation and a customer centric business model as the key to success
  • Innovate and build differentiation experiences through an in-depth analysis of global trends
  • Adjust your business to consumers’ ever-changing expectations to increase your profitability and to apply the balanced scorecard to customer experience journey design
  • Analyse successful international business models and identify their unique selling points
  • Understand the link between customer segment, customer profile, customer behaviour and generational needs, wants, and expectations
  • Design your product and services with a customer-centric approach
  • Optimise businesses by listening to each segment’s identified demand
  • Develop a company culture where leadership and teams put customers at its core

Course Syllabus :

Course 1—5 Weeks:

Customer Experience Design: Competitive Positioning :Discover how successful companies in the world find their elements of differentiation and the key to sustainable business success

Course 2—5 Weeks

Customer Experience Design: Taking a Customer-Centric Approach :Uncover the business value of knowing, empathising and understanding your customers.

Course 3—5 Weeks:

Customer Experience Design: Developing a Customer Journey :Learn how to create an innovative customer journey for your business to increase revenue.

 

Course Duration: 15 weeks

Offered By: Swiss Education Group, Swiss Hotel Management School

Course Level: Postgraduate

Start Date : 24th May 2021

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Can I download Customer Experience Design course?

You can download videos for offline viewing in the Android/iOS app. When course instructors enable the downloading feature for lectures of the course, then it can be downloaded for offline viewing on a desktop.
Can I get a certificate after completing the course?
Yes, upon successful completion of the course, learners will get the course e-Certification from the course provider. The Customer Experience Design course certification is a proof that you completed and passed the course. You can download it, attach it to your resume, share it through social media.
Are there any other coupons available for this course?
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