Customer Service Fundamentals Course includes 23 hrs video content and enrolled by 33K+ students and received a 4.8 average review out of 5.
There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree, an one of the hottest areas with high demand is in IT customer service and support. Customer Service is a perfect entry point to start your career in IT, with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the Customer Service Fundamentals course.
We will help you to build the knowledge and develop the skills needed to be a successful Customer Service Specialist: • Communication Skills which focus on clear, concise communication and listening.
• Appropriate empathetic behavior such as such as patience, curiosity, and willingness to help.
• Problem solving to research an issue and help determine an appropriate resolution.
• Process adherence to ensure the proper flow and Service Level Agreements are met.
The course is divided into 4 modules, and you will be assessed and awarded badges along the way! The course also includes interactive training including labs to reinforce all of the learning components above.
Can I download Customer Service Fundamentals course?
Course videos can be downloaded for offline viewing using the Udemy mobile app on Android and iOS. Some courses may allow downloading lectures on a computer only if the instructor has enabled it, but this is not guaranteed and is not the primary method Udemy supports.Can I get a certificate after completing the course?
Yes. After successful completion of the Customer Service Fundamentals, learners will receive a certificate of completion. The certificate confirms that the course has been completed and can be downloaded and shared on resumes or professional profiles.Are there any other coupons available for this course?
Additional coupons for this course may be available from time to time. Coupon availability is time-limited and may change or expire at any time, so it’s recommended to check regularly for updated offers.Disclosure: This post may contain affiliate links and we may get small commission if you make a purchase. Read more about Affiliate disclosure here.
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