What you’ll learn
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Deal with difficult customers and diffuse tense situations
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Build rapport with your customers and acknowledge their emotions
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Use empathy to make your customers feel valued, heard, and respected
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Ask effective questions to gather valuable information
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Understand your customers’ needs and provide suitable solutions
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Set realistic customer expectations to prevent potential problems
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Replace language that triggers negative emotions
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Assess the situation and validity of customer complaints
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Deliver bad news and escalate complaints in a professional manner
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Effectively manage stress and stay calm under pressure
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Collect and analyze customer feedback to improve your products and services
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Turn every challenge into an opportunity for growth
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And more!
Who this course is for:
- Customer service professionals and teams
- Call center agents
- Help desk staff
- Retail employees
- Business owners and freelancers who interact with customers
Can I download Customer Service: Handle Difficult Customers Like a Pro course?
You can download videos for offline viewing in the Android/iOS app. When course instructors enable the downloading feature for lectures of the course, then it can be downloaded for offline viewing on a desktop.Can I get a certificate after completing the course?
Yes, upon successful completion of the course, learners will get the course e-Certification from the course provider. The Customer Service: Handle Difficult Customers Like a Pro course certification is a proof that you completed and passed the course. You can download it, attach it to your resume, share it through social media.Are there any other coupons available for this course?
You can check out for more Udemy coupons @ www.coursecouponclub.com
Note: 100% OFF Udemy coupon codes are valid for maximum 3 days only. Look for "ENROLL NOW" button at the end of the post.
Disclosure: This post may contain affiliate links and we may get small commission if you make a purchase. Read more about Affiliate disclosure here.
Disclosure: This post may contain affiliate links and we may get small commission if you make a purchase. Read more about Affiliate disclosure here.
