What you’ll learn
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Business Principles of Customer Relationship Management
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Multichannel Sales, Service, Marketing and Business Management
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Business principles of implementation of oCRM tools (Microsoft Dynamics 365 (CRM), Oracle Siebel CRM, Salesforce)
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Business principles of implementation of aCRM tools (SAS MA, Microsoft Azure, AWS)
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Sales Management
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Service and claims Management
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Cross-sale and up-sale
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Digital Channels building
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Examples from Consumer Lending, Mortgage and other produc-lines of Retail Business
Who this course is for:
- Course will be interesting to anybody who want to know business cases and business environment of usage of a+о CRM systems. We will consider different business topics, practical examples and cases and also will talk about business related questions of implementation.
Can I download Postgraduate Diploma: CRM Platform Expert course?
You can download videos for offline viewing in the Android/iOS app. When course instructors enable the downloading feature for lectures of the course, then it can be downloaded for offline viewing on a desktop.Can I get a certificate after completing the course?
Yes, upon successful completion of the course, learners will get the course e-Certification from the course provider. The Postgraduate Diploma: CRM Platform Expert course certification is a proof that you completed and passed the course. You can download it, attach it to your resume, share it through social media.Are there any other coupons available for this course?
You can check out for more Udemy coupons @ www.coursecouponclub.com
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Disclosure: This post may contain affiliate links and we may get small commission if you make a purchase. Read more about Affiliate disclosure here.
Disclosure: This post may contain affiliate links and we may get small commission if you make a purchase. Read more about Affiliate disclosure here.