The Complete Salesforce Certified Business Analyst Course

• Prepare for the Salesforce Certified Business Analyst Certification Exam
• Learn the Principles of Business Analysis for Salesforce Projects
• Write effective User Stories
• Requirements Elicitation
• Writer User Acceptance Testing Scripts
• Develop Salesforce solutions to drive business improvements
• Learn how to identify and collaborate with stakeholders
• How to capture requirements
• Elicit and understand business needs 

I provide you with real-world scenarios and ample resources and hands-on experience to learn all of the learning objectives on the exam.

NOTE: To register for the Salesforce Certified Business Analyst Exam, you are not required to hold any Salesforce Certifications. That’s right – there are no pre-requisites for this exam – so this can now be your first Salesforce Certification!

By the end of this course, you should attain the following knowledge:

• Familiar with the Salesforce implementation lifecycle.
• Understand Salesforce environment best practices.
• Gain experience in a given industry environment.
• Understand facilitation and documentation techniques.

By the end of this course, you should attain the following skills:

• Plan discovery activities based on key stakeholders.
• Map business processes, elicit requirements and write user stories.
• Demonstrate effective written and verbal communication skills when working with business and technical stakeholders at all levels of the organization.
• Apply strong analytical and problem-solving skills.

By the end of this course, you should possess the following abilities:

• Move easily between a wide variety of influencing and communication styles to engage effectively with diverse audiences and maximize impact.
• Become a trusted advisor with key stakeholders.
• Break down complex business processes into manageable steps.
• Evaluate and recommend Salesforce features as part of solution design.

Please note that a candidate for this exam is not expected to know or do the following:

• Change management
• Managing project
• Building ROI
• Developing custom code
• Designing technical solution
• Ongoing administration of tools, product ownership
• Legal and compliance issues

Typical job roles of a Salesforce Certified Business Analyst candidate may include:

• Business Analyst
• Consultant
• Business Systems Analyst
• Product Owner
• Platform Manager
• CRM Manager
• Business Process Specialist
• Business Operations
• Salesforce Administrator
• Business Excellence Leader

Get started today toward attaining your Salesforce Business Analyst Certification!