What you’ll learn
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Understand how ServiceNow works behind the scenes
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Master administration on the ServiceNow platform
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Understand the different configurations & customizations
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Obtain the knowledge to successfully pass the ServiceNow certified System Administrator exam
After completing this course you should be able to:
- Create new users, groups, and roles
- Manage users and access
- Configure and customize lists and forms
- Create new applications on the NOW platform
- Leverage events and notifications
- Work with importing data through import sets
- Build custom reports
- Understand when to use UI policies, UI actions, business rules, script includes, and data policies
Bonus Material: This course also offers a bonus module on how to build your very own application in ServiceNow!
FAQs
Q: What version of ServiceNow does this cover?
A: This course has been updated for the Paris release and was originally recorded on the Kingston release.
Q: Can I follow along with my own instance?
A: Yes! I provide instructions on how you can obtain your very own personal developer instance
Features
- Updated for the Paris release!
- Quizzes
- Practice Exam
- Workbook
- 1080p video recordings
Topics Covered
- The user interface
- Customizations including UI policies, UI actions, business rules, script includes, data policies
- Client-side versus server-side customizations
- Update sets
- Table administration & relationships
- Field types & reference fields
- Users, groups, & roles
- Access controls
- Impersonating users
- LDAP & SSO
- Incident Management
- Problem Management
- Change Management
- Configuration Management
- Service-Level Agreements
- Service Catalog Management
- Knowledge Management
- Service Portal
- System properties
- System diagnostics
- Events & notifications
- Workflows
- Import sets
- Reporting
- Custom application development
Who this course is for:
- Those who are new to the ServiceNow platform
- Anyone interested in becoming a ServiceNow administrator or developer
- Those who are looking to pass the ServiceNow certified System Administrator exam.
Deal Score0
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