Instructed by Jason Dion
What you’ll learn
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You will understand the reasons why you should setup measurements and metrics in your organization
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You will be able to develop custom measures and metrics based on your desired goals
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You will learn the 5 different types of measurement models
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You will learn the 5 different types of assessment methods
Who this course is for:
- Anyone who wants to dive deeper into the development of measures and metrics in their organization
- Anyone who wants to go beyond the ITIL 4 Foundation curriculum and start to apply it in the real world
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