Instructed by Jason Dion
What you’ll learn
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Describing the ITIL framework
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Understanding real-world examples
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Applying ITIL 4 to your organization
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Discuss ITIL 4 concepts with confidence
Who this course is for:
- Students who require a basic understanding of the ITIL framework
- Students who want to understand how the ITIL framework can be used to enhance IT service management within their organizations
- IT professionals or others working within an organization that utilized ITIL and who need understand the framework to contribute to an ongoing service improvement
- Anyone who has an interest in the ITIL framework
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