Understand Kano Model to prioritize customer needs. Get the tools and templates required to do a detailed analysis.
Instructed by Sandeep Kumar 2 hours on-demand video, 2 articles & 2 downloadable resources
What you’ll learn
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Using Kano Model, you will be able to understand the customer needs and expectations
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You will be able to prioritize customer needs that will lead to higher customer satisfaction or lower dissatisfaction
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This course goes beyond basic theory and provides you with the tools (Microsoft Excel template provided) to conduct Kano Analysis at a bigger scale.
Who this course is for:
- People involved in product development or product improvement
- Six Sigma and Lean professionals/experts
- Improvement professionals and consultants
- Quality Engineers, Quality Managers and Quality Directors
- Product or Project Managers
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